Any ideas?
Full Version: Windows Xp Update
For months now, maybe even at least a year, i havent been able to do the automatic update on Windows. Or, at least it wont update one thing. This is the error message i always get.
Any ideas?
Any ideas?
I dunno myself, but i did have the same problem as you (As i told you)
Everytime I shut my pc down, it would try and install updates, but instead would turn off before the first one finished..
Then one day it just worked :S
Everytime I shut my pc down, it would try and install updates, but instead would turn off before the first one finished..
Then one day it just worked :S
did you try to system restore b4 this problem started?
Shamelessly stolen from elsewhere, but it might be worth trying. Tthere seems to be 3 possible problems, and the 2nd way seems be the more common problem.
Let us know how you get on!
QUOTE
After checking the Windows Update log which was uploaded automatically when submitting the case, I noticed that the error code 0x80004002 was encountered.
This error is most likely caused by one of the following conditions:
1. The Windows Update Temporary folder is corrupted.
2. The Windows Update Agent 3.0 is not installed properly.
3. The Windows Installer 3.1 is corrupted.
We can perform the following steps to get the issue resolved. After trying each suggestion, please go to the Windows Update site to check the issue. Thanks for your cooperation.
NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to enable them again when completing the update process.
Suggestion 1: Clean up Windows Update temporary folder
===========================================
1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net stop WuAuServ
2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net start WuAuServ
If the issue still persists, please move on to suggestion 2.
Suggestion 2: Reinstall Windows Update Agent 3.0
======================================
1. Please download the file from the following link:
http://download.windowsupdate.com/v7...gent30-x86.exe
2. Save the file to C: drive.
3. Click Start->Run, type: "C:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press Enter to install the Windows Update engine.
There is a space between "C:\WindowsUpdateAgent30-x86.exe" and "/wuforce"
Note: If you are using Windows Vista, please save the downloaded file to the D: drive, because the file cannot be launched directly from the C: root directory.
If it still does not work, please proceed to suggestion 3 to reinstall Windows Installer 3.1.
Suggestion 3: Reinstall Windows Installer 3.1
==================================
1. Press Start and choose Run.
2. Type in "cmd" (without quotation marks) and press OK.
3. In the command line, type in the following command and press Enter:
MSIexec /unregister
4. Then, type in the following command and press Enter:
MSIexec /regserver
After finishing the above steps, please check the result again. If the issue persists, please click Start, click Control Panel, and click Add/Remove Programs to check if Windows Installer 3.1 has been installed. If it has, please highlight and remove it. After that, please reinstall Windows Installer 3.1 from the following link.
Windows Installer 3.1 Redistributable (v2)
This error is most likely caused by one of the following conditions:
1. The Windows Update Temporary folder is corrupted.
2. The Windows Update Agent 3.0 is not installed properly.
3. The Windows Installer 3.1 is corrupted.
We can perform the following steps to get the issue resolved. After trying each suggestion, please go to the Windows Update site to check the issue. Thanks for your cooperation.
NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to enable them again when completing the update process.
Suggestion 1: Clean up Windows Update temporary folder
===========================================
1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net stop WuAuServ
2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net start WuAuServ
If the issue still persists, please move on to suggestion 2.
Suggestion 2: Reinstall Windows Update Agent 3.0
======================================
1. Please download the file from the following link:
http://download.windowsupdate.com/v7...gent30-x86.exe
2. Save the file to C: drive.
3. Click Start->Run, type: "C:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press Enter to install the Windows Update engine.
There is a space between "C:\WindowsUpdateAgent30-x86.exe" and "/wuforce"
Note: If you are using Windows Vista, please save the downloaded file to the D: drive, because the file cannot be launched directly from the C: root directory.
If it still does not work, please proceed to suggestion 3 to reinstall Windows Installer 3.1.
Suggestion 3: Reinstall Windows Installer 3.1
==================================
1. Press Start and choose Run.
2. Type in "cmd" (without quotation marks) and press OK.
3. In the command line, type in the following command and press Enter:
MSIexec /unregister
4. Then, type in the following command and press Enter:
MSIexec /regserver
After finishing the above steps, please check the result again. If the issue persists, please click Start, click Control Panel, and click Add/Remove Programs to check if Windows Installer 3.1 has been installed. If it has, please highlight and remove it. After that, please reinstall Windows Installer 3.1 from the following link.
Windows Installer 3.1 Redistributable (v2)
Let us know how you get on!
Rach - i may have done.. it was too long ago to remember lol
Oolongchie - wheres that taken from? I may try it when i get home
Oolongchie - wheres that taken from? I may try it when i get home
*coughs*
Another forum
Another forum
Ok i've done suggestion 1. If that doesnt work i'll try the next one tomorrow
oolongcha, that was a great reply, I hope one of the suggestions in you post works.
Scorpio, The one thing I noticed in your screen shot was you have service pack 1.
Microsoft has service Pack 3 as the latest series of bug fixes and updates.
When you get this issue fixed and you use automatic updates that will be the next thing you will install.
Scorpio, The one thing I noticed in your screen shot was you have service pack 1.
Microsoft has service Pack 3 as the latest series of bug fixes and updates.
When you get this issue fixed and you use automatic updates that will be the next thing you will install.
Hmmm... I'm wondering now if it will work; I've an idea that it applies to SP2; I don't know about SP1 
ZZZ, i'm pretty sure i have SP2 but i see your point.
Well since doing it, i didnt get the option last night to install as i logged off. And now theres no warning sign yellow thing asking me to update. But i defo turned automatic updates back on during what i did
but i see your point. Well since doing it, i didnt get the option last night to install as i logged off. And now theres no warning sign yellow thing asking me to update. But i defo turned automatic updates back on during what i did
QUOTE(Scorpio @ Sep 16 2008, 04:00 PM) 
ZZZ, i'm pretty sure i have SP2
but i see your point. Well since doing it, i didnt get the option last night to install as i logged off. And now theres no warning sign yellow thing asking me to update. But i defo turned automatic updates back on during what i did
So it worked...??
Dont think so cos i havent had the option come up (the yellow icon on the bottom right) to update. If it doesnt give me it again, i'll go into My Computer and try to do it that way myself
Ok so the yellow update icon 
didnt come up when i came on tonight so i went to the windows update site via my update icon in My Computer and it scanned the pc, then came up with this
which told me to download this
and i did that, and it led me to download sp3
After about half an hour of that downloading, i restarted after it told me to. And when it came back on, the yellow update icon was there. So i click to download and it tried to download the same sp1 thing again and again it didnt work
But i definitely downloaded SP3, as you can see here
Guess i'll be trying oolongchies option #2 tomorrow
didnt come up when i came on tonight so i went to the windows update site via my update icon in My Computer and it scanned the pc, then came up with this
which told me to download this
and i did that, and it led me to download sp3
After about half an hour of that downloading, i restarted after it told me to. And when it came back on, the yellow update icon was there. So i click to download and it tried to download the same sp1 thing again and again it didnt work
But i definitely downloaded SP3, as you can see here
Guess i'll be trying oolongchies option #2 tomorrow
Looks like its a problem for alot of people
Sorry if I'm being stupid, but have you ever installed SP2...??
Yeah i'm sure i have. Cant check right now though but I'm assuming it wouldnt give me Sp3 unless i had it?
QUOTE(Scorpio @ Sep 17 2008, 01:48 PM)
Yeah i'm sure i have. Cant check right now though but I'm assuming it wouldnt give me Sp3 unless i had it?
I don't know - if it does, and you haven't, I think it would cause a problem. "System Information" on the left hand menu in My Computer will tell you for certain, but as zzz says, the dialogue box says you've only SP1.
On the other hand, when I feel that I don't want to use my computer for a few hours, I've got SP3 to instal as well - if I've a problem, I'll let you know!
I dont think it does. I think it says the security update for SP1 isnt downloading. I dont think it implies that thats the only SP i have, especially as i downloaded and installed SP3 last night and still have this SP1 problem
I sorted it at last.
I ended up downloading loads of these things and got confused so i restored to last night before downloading sp3. It took me back to Sp2 so i did already have it. Anyway basically i found and followed this
And it was from here
So i think all in all, i had an old version of windows installer
I ended up downloading loads of these things and got confused so i restored to last night before downloading sp3. It took me back to Sp2 so i did already have it. Anyway basically i found and followed this
QUOTE
The issue can be caused by a damaged .NET Framework component. At this time,
let's refer to the following steps to troubleshoot this issue:
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9...1BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.
Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.
For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link: http://support.microsoft.com/default.aspx?...kb;en-us;290301
However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112
After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.
Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
=================================================================
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)
Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/download/a/a...06/dotnetfx.exe
Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/download/8/b...B867460-X86.exe
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.com/msdo...5d81a178b15.exe
2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
.NET Framework 1.1 setup file onto your computer, please double-click the
.NET Framework files to manually install them one by one.
If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:
let's refer to the following steps to troubleshoot this issue:
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9...1BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.
Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.
For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link: http://support.microsoft.com/default.aspx?...kb;en-us;290301
However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112
After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.
Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
=================================================================
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)
Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/download/a/a...06/dotnetfx.exe
Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/download/8/b...B867460-X86.exe
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.com/msdo...5d81a178b15.exe
2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
.NET Framework 1.1 setup file onto your computer, please double-click the
.NET Framework files to manually install them one by one.
If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:
And it was from here
So i think all in all, i had an old version of windows installer
That's useful to know; I'm reluctant to try and instal the updates my computer is pestering me to instal.
I'm using XP HE SP2; but I've a copy of XP Pro Black SP3 that I've been meaning to instal - so I'm thinking I might just as well go ahead with a clean instal, as it's something I should probably do anyway.
Oh, and by the way - what the hell is .NET Framework? I downloaded it lastnight as I didn't have it and needed it for something (apparently). I still can't figure out what it is.
I'm using XP HE SP2; but I've a copy of XP Pro Black SP3 that I've been meaning to instal - so I'm thinking I might just as well go ahead with a clean instal, as it's something I should probably do anyway.
Oh, and by the way - what the hell is .NET Framework? I downloaded it lastnight as I didn't have it and needed it for something (apparently). I still can't figure out what it is.
I have no idea 
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